CTB CTB - Clerical Test Battery Business Correspondence and Writing Questions and Answers 1 — Questions and Answers
Question 1: Which salutation is appropriate in a formal US business letter when the recipient's name is unknown?
- Hey there,
- Dear Sir or Madam: (Correct answer)
- To my friend,
- Hi,
Correct answer: Dear Sir or Madam:
"Dear Sir or Madam:" is the standard formal salutation used when the recipient's name is not known.
Question 2: What is the most commonly used formal closing in US business correspondence?
- See ya!
- Later,
- Sincerely, (Correct answer)
- Bye for now,
Correct answer: Sincerely,
"Sincerely," is the standard professional closing for formal US business letters.
Question 3: In full-block letter format, how are all lines of the letter aligned?
- Centered
- Right-aligned
- Left-aligned (Correct answer)
- Indented five spaces
Correct answer: Left-aligned
In full-block format, every line—including the date, address, body, and closing—is flush with the left margin.
Question 4: What does 'CC' stand for in business correspondence?
- Carbon Copy (Correct answer)
- Certified Copy
- Confidential Communication
- Current Copy
Correct answer: Carbon Copy
CC stands for Carbon Copy and identifies additional recipients who receive a copy of the correspondence.
Question 5: Which part of a business letter contains the writer's address and the date?
- Body
- Heading (Correct answer)
- Salutation
- Enclosure notation
Correct answer: Heading
The heading of a business letter includes the sender's address and the date, placed at the top of the page.
Question 6: How many blank lines are typically left between the complimentary close and the typed signature in a standard business letter?
- 1
- 2
- 4 (Correct answer)
- 6
Correct answer: 4
Four blank lines are left between the complimentary close and the typed signature to provide space for a handwritten signature.
CTB CTB - Clerical Test Battery Business Correspondence and Writing Questions and Answers 1
Which salutation is appropriate in a formal US business letter when the recipient's name is unknown?