CTB - Clerical Test Battery Data Coding and Interpretation Questions and Answers

Question 1

A clerk is using the table below to determine shipping costs. A customer wants to ship a package weighing 8 pounds to Zone 3. What is the correct shipping cost?

Accepted Answer

$10.75

Answer

$9.50

Answer

$7.25

Answer

$8.25

Question 2

An administrative assistant must assign a code to all incoming correspondence based on the following key:

- **INV**: Invoice from a vendor
- **PAY**: Payment from a customer
- **INQ**: Inquiry from a potential customer
- **CMP**: Complaint from an existing customer

An email is received from a current client stating they were overcharged on their last bill. Which code should be assigned?

Accepted Answer

CMP

Answer

INV

Answer

PAY

Answer

INQ

Question 3

The bar chart below shows the number of service tickets resolved by a support team each day last week. What was the average number of tickets resolved per day?

Accepted Answer

60

Answer

65

Answer

75

Answer

300

Question 4

A clerk is auditing coded purchase orders. The rule is that any order over $1,000 requires a 'manager approval' code (MA), while orders $1,000 or less receive a 'standard approval' code (SA). Which of the following orders is coded incorrectly?

Accepted Answer

Order #7892: $1,000.00 - Code: MA

Answer

Order #7890: $1,250.00 - Code: MA

Answer

Order #7891: $999.99 - Code: SA

Answer

Order #7893: $450.00 - Code: SA

Question 5

A filing system uses a three-part code: [Department]-[Document Type]-[Year]. Given the codes DE=Design, FI=Finance, INV=Invoice, and RPT=Report, what is the correct code for an invoice from the Finance department for the year 2024?

Accepted Answer

FI-INV-2024

Answer

DE-INV-24

Answer

FI-RPT-2024

Answer

FI-INV-24

Question 6

The table below shows the status of 200 inventory items checked during a cycle count. What percentage of the items had a status of 'Incorrect Location'?

Accepted Answer

15%

Answer

25%

Answer

50%

Answer

85%