CTB - Clerical Test Battery Data Coding and Interpretation Questions and Answers

Question 1

A clerk is using the table below to determine shipping costs. A customer wants to ship a package weighing 8 pounds to Zone 3. What is the correct shipping cost?

Accepted Answer

$10.75

Answer

To find the cost, first identify the correct weight range. An 8-pound package falls into the '6-10 lbs' row. Then, find the column for 'Zone 3'. The intersection of the '6-10 lbs' row and the 'Zone 3' column is $10.75.

Question 2

An administrative assistant must assign a code to all incoming correspondence based on the following key:

- **INV**: Invoice from a vendor
- **PAY**: Payment from a customer
- **INQ**: Inquiry from a potential customer
- **CMP**: Complaint from an existing customer

An email is received from a current client stating they were overcharged on their last bill. Which code should be assigned?

Accepted Answer

CMP

Answer

The email is from an existing customer about being overcharged, which is a form of dissatisfaction or problem with service. This falls under the definition of a 'Complaint', making 'CMP' the correct code.

Question 3

The bar chart below shows the number of service tickets resolved by a support team each day last week. What was the average number of tickets resolved per day?

Accepted Answer

60

Answer

To find the average, sum the number of tickets for all days and divide by the number of days. The totals are: Mon(50) + Tue(75) + Wed(60) + Thu(75) + Fri(40) = 300. The total number of days is 5.  300 tickets / 5 days = 60 tickets per day.

Question 4

A clerk is auditing coded purchase orders. The rule is that any order over $1,000 requires a 'manager approval' code (MA), while orders $1,000 or less receive a 'standard approval' code (SA). Which of the following orders is coded incorrectly?

Accepted Answer

Order #7892: $1,000.00 - Code: MA

Answer

The rule states that orders '$1,000 or less' get the 'SA' code. Order #7892 is exactly $1,000.00, so it should be coded 'SA', not 'MA'. The 'MA' code is only for orders that are strictly *over* $1,000.

Question 5

A filing system uses a three-part code: [Department]-[Document Type]-[Year]. Given the codes DE=Design, FI=Finance, INV=Invoice, and RPT=Report, what is the correct code for an invoice from the Finance department for the year 2024?

Accepted Answer

FI-INV-2024

Answer

The code requires combining the elements in the specified order. The department is Finance (FI), the document type is an invoice (INV), and the year is 2024. Assembling these parts according to the [Department]-[Document Type]-[Year] format gives FI-INV-2024.

CTB - Clerical Test Battery Practice Test

CTB - Clerical Test Battery Practice Test

CTB - Clerical Test Battery Data Coding and Interpretation Questions and Answers