CritiCall Dispatcher Test Data Entry & Typing 3 — Questions and Answers
Question 1: A caller says the suspect fled "northbound on Elm toward 5th." Which entry preserves the meaning?
- Fled NB on Elm toward 5th (Correct answer)
- Fled SB on Elm toward 5th
- Fled NB on 5th toward Elm
- Fled on Elm
Correct answer: Fled NB on Elm toward 5th
Direction (northbound), street (Elm), and reference (5th) must all match.
Question 2: During cross-reference data entry, you must match a name to an ID number. The key skill is:
- Accurately reading and comparing both fields (Correct answer)
- Typing as fast as possible
- Memorizing all ID numbers
- Ignoring the name field
Correct answer: Accurately reading and comparing both fields
Cross-referencing relies on careful comparison of corresponding fields.
Question 3: A caller spells a last name "M-A-C-K-E-N-Z-I-E." Correct entry:
- Mackenzie (Correct answer)
- Mckenzie
- Mackenze
- Macknzie
Correct answer: Mackenzie
Typing each spelled letter in order yields Mackenzie.
Question 4: Which posture supports faster, more accurate typing during long shifts?
- Wrists straight and feet flat on the floor (Correct answer)
- Wrists bent sharply upward
- Leaning far back from the keyboard
- Resting the screen on your lap
Correct answer: Wrists straight and feet flat on the floor
Neutral wrists and stable posture reduce fatigue and errors.
Question 5: A caller reports an address: "1420 West Maple Avenue, Apartment 3B." Correct entry:
- 1420 W Maple Ave Apt 3B (Correct answer)
- 1420 E Maple Ave Apt 3B
- 1240 W Maple Ave Apt 3B
- 1420 W Maple Ave Apt 8B
Correct answer: 1420 W Maple Ave Apt 3B
Number, direction, street, and apartment all match the spoken address.
Question 6: If the CritiCall test allows you to correct errors as you type, the best strategy is to:
- Fix mistakes immediately when noticed (Correct answer)
- Leave all errors for the end
- Never look back at your text
- Retype the whole entry
Correct answer: Fix mistakes immediately when noticed
Correcting errors as you notice them keeps net accuracy high.
Question 7: Data entry accuracy is especially critical for emergency dispatch because:
- Errors can send responders to the wrong location (Correct answer)
- It makes typing faster
- It reduces the number of fields
- It is graded only for spelling
Correct answer: Errors can send responders to the wrong location
Inaccurate entries can misdirect responders and endanger lives.
CritiCall Dispatcher Test Data Entry & Typing 3
A caller says the suspect fled "northbound on Elm toward 5th." Which entry preserves the meaning?