CPI De-escalation Techniques & Conflict Resolution 3

Question 1

Which of the following best describes 'limit-setting' in CPI de-escalation?

Accepted Answer

Clearly stating expectations and consequences in a non-threatening manner

Answer

Limit-setting communicates behavioral expectations and natural consequences calmly, giving the person a chance to choose appropriate behavior.

Question 2

The CPI concept of 'precipitating factors' refers to:

Accepted Answer

Environmental or personal triggers that contribute to crisis behavior

Answer

Precipitating factors are the underlying triggers—biological, psychological, or environmental—that set the stage for crisis behavior.

Question 3

A staff member notices their own frustration rising during a verbal confrontation. What is the CPI-recommended response?

Accepted Answer

Pause and use a self-calming technique before continuing

Answer

Staff self-awareness and self-regulation are central to CPI; pausing to manage one's own emotions prevents reciprocal escalation.

Question 4

According to CPI, which nonverbal behavior most effectively communicates a non-threatening stance?

Accepted Answer

Hands visible, body turned slightly sideways

Answer

Keeping hands visible and blading the body reduces perceived threat and gives the person a sense of personal space.

Question 5

In CPI's framework, 'integrated experience' means:

Accepted Answer

Staff behavior and attitude directly influence the behavior of the person in crisis

Answer

Integrated experience highlights that the person in crisis and the staff member mutually affect each other's emotional state and behavior.

(CPI) Crisis Prevention Intervention Certification Practice Test