CPI De-escalation Techniques & Conflict Resolution

Question 1

What is the first step in de-escalating a conflict?

Accepted Answer

Remaining calm and using a non-threatening posture

Answer

Raising your voice to establish control

Answer

Ignoring the situation

Answer

Physically restraining the individual immediately

Question 2

Which communication technique is most effective in calming an agitated person?

Accepted Answer

Using active listening and showing empathy

Answer

Interrupting to provide solutions

Answer

Avoiding eye contact and walking away

Answer

Matching their tone and energy

Question 3

Why is maintaining a safe physical distance important during a conflict?

Accepted Answer

To minimize the risk of harm and assess the situation

Answer

To intimidate the person

Answer

To show dominance

Answer

To disengage completely without resolution

Question 4

What is a key principle of conflict resolution?

Accepted Answer

Working toward a mutually beneficial solution

Answer

Imposing a solution without discussion

Answer

Encouraging confrontation

Answer

Ignoring the concerns of one party

Question 5

Which technique helps reduce defensive behavior in a person experiencing a crisis?

Accepted Answer

Speaking in a calm voice with non-threatening body language

Answer

Using a loud, commanding tone

Answer

Maintaining a rigid, authoritative stance

Answer

Ignoring their concerns

Question 6

Why is it important to identify triggers during crisis intervention?

Accepted Answer

To intervene early and prevent escalation

Answer

To provoke a stronger reaction

Answer

To challenge the individual

Answer

To dismiss their concerns