CPI De-escalation Techniques & Conflict Resolution 2

Question 1

In CPI training, which staff behavior is most likely to inadvertently escalate a person in crisis?

Accepted Answer

Matching the person's agitated body language

Answer

Mirroring an agitated person's body language signals tension and can intensify their emotional state rather than calming them.

Question 2

When using the CPI COPING Model, what does the 'O' stand for?

Accepted Answer

Options

Answer

In the COPING Model, 'O' stands for Options, encouraging staff to present choices to the person in crisis.

Question 3

A person in crisis begins pacing rapidly and clenching their fists. According to CPI, this behavior indicates which level on the CPI behavior levels?

Accepted Answer

Defensive

Answer

Pacing and fist-clenching are signs of the Defensive level, where the individual begins to lose rational control.

Question 4

Which communication approach does CPI recommend when a person is at the Anxiety level?

Accepted Answer

Empathic listening

Answer

At the Anxiety level, empathic listening helps the person feel heard and can prevent further escalation.

Question 5

What is the primary purpose of 'therapeutic rapport' in de-escalation?

Accepted Answer

To establish trust that supports the person's return to calm

Answer

Therapeutic rapport creates a trusting relationship that motivates the individual to accept guidance toward calm.

(CPI) Crisis Prevention Intervention Certification Practice Test