CNA Resident Rights and Communication 2

Question 1

A resident asks you to keep a conversation about their family problems private from other staff. What is the appropriate response?

Accepted Answer

Respect the request and keep the information confidential unless it affects care

Answer

Residents have a right to privacy and confidentiality; information is only shared when it affects their care or safety.

Question 2

Which action by a CNA violates a resident's right to be free from abuse?

Accepted Answer

Threatening to withhold meals if a resident does not cooperate

Answer

Threatening to withhold meals is a form of verbal and emotional abuse and violates the resident's rights.

Question 3

A resident who speaks limited English needs information about their care plan. What should the CNA do?

Accepted Answer

Request a qualified interpreter through the facility

Answer

Facilities must provide qualified interpreter services to ensure residents understand their care and rights.

Question 4

A resident tells the CNA they want to file a complaint against the facility. The CNA should:

Accepted Answer

Inform the resident of their right to contact the ombudsman and assist them

Answer

Residents have the right to voice grievances without retaliation, and CNAs must support access to the ombudsman.

Question 5

When communicating with a resident who has hearing loss, which technique is MOST effective?

Accepted Answer

Face the resident, speak clearly, and use a normal pace

Answer

Facing the resident and speaking at a normal pace allows lip reading and reduces confusion.

CNA Practice Test