CNA Resident Rights and Communication 2

Question 1

A resident asks you to keep a conversation about their family problems private from other staff. What is the appropriate response?

Accepted Answer

Respect the request and keep the information confidential unless it affects care

Answer

Tell the resident you cannot keep any secrets

Answer

Report the conversation to the nurse immediately

Answer

Write the details in the resident's chart

Question 2

Which action by a CNA violates a resident's right to be free from abuse?

Accepted Answer

Threatening to withhold meals if a resident does not cooperate

Answer

Assisting a resident who refuses a bath to reschedule for later

Answer

Reporting a resident's fall to the charge nurse

Answer

Knocking before entering a resident's room

Question 3

A resident who speaks limited English needs information about their care plan. What should the CNA do?

Accepted Answer

Request a qualified interpreter through the facility

Answer

Speak louder and repeat the information slowly

Answer

Ask a family member who visits to translate everything

Answer

Use only hand gestures to explain the plan

Question 4

A resident tells the CNA they want to file a complaint against the facility. The CNA should:

Accepted Answer

Inform the resident of their right to contact the ombudsman and assist them

Answer

Discourage the complaint by explaining how hard the staff works

Answer

Tell the nurse so the situation can be handled internally

Answer

Explain that complaints rarely result in changes

Question 5

When communicating with a resident who has hearing loss, which technique is MOST effective?

Accepted Answer

Face the resident, speak clearly, and use a normal pace

Answer

Stand behind the resident and speak loudly into their ear

Answer

Write everything down without attempting verbal communication

Answer

Shout from across the room to get their attention

Question 6

A resident's adult child demands to see their parent's medical records. The CNA should:

Accepted Answer

Refuse and explain that the resident must authorize release of records

Answer

Provide the records since family members always have access

Answer

Make copies of the records for the family member

Answer

Refer the family member to the administrator without explanation

Question 7

A resident who is alert and oriented refuses to wear their ID bracelet. The CNA should:

Accepted Answer

Document the refusal, inform the nurse, and respect the resident's decision

Answer

Insist the resident wear it for their own safety and put it on them

Answer

Tie the bracelet to the bed rail instead

Answer

Ignore the situation since ID bracelets are optional