Resident Rights and Communication Flashcards
7 cards from real CNA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Resident Rights and Communication flashcards as text
A resident asks you to keep a conversation about their family problems private from other staff. What is the appropriate response?
Answer: Respect the request and keep the information confidential unless it affects care
Residents have a right to privacy and confidentiality; information is only shared when it affects their care or safety.
Which action by a CNA violates a resident's right to be free from abuse?
Answer: Threatening to withhold meals if a resident does not cooperate
Threatening to withhold meals is a form of verbal and emotional abuse and violates the resident's rights.
A resident who speaks limited English needs information about their care plan. What should the CNA do?
Answer: Request a qualified interpreter through the facility
Facilities must provide qualified interpreter services to ensure residents understand their care and rights.
A resident tells the CNA they want to file a complaint against the facility. The CNA should:
Answer: Inform the resident of their right to contact the ombudsman and assist them
Residents have the right to voice grievances without retaliation, and CNAs must support access to the ombudsman.
When communicating with a resident who has hearing loss, which technique is MOST effective?
Answer: Face the resident, speak clearly, and use a normal pace
Facing the resident and speaking at a normal pace allows lip reading and reduces confusion.
A resident's adult child demands to see their parent's medical records. The CNA should:
Answer: Refuse and explain that the resident must authorize release of records
Medical records are confidential and can only be released with the resident's written consent unless the resident has designated a legal representative.
A resident who is alert and oriented refuses to wear their ID bracelet. The CNA should:
Answer: Document the refusal, inform the nurse, and respect the resident's decision
Competent residents have the right to refuse any aspect of care; refusals must be documented and reported.