CNA Communication And Interpersonal Skills 4 4

Question 1

Which type of communication includes facial expressions, posture, and eye contact?

Accepted Answer

Nonverbal communication

Answer

Nonverbal communication encompasses body language, gestures, and facial expressions that convey meaning without words.

Question 2

A resident with dementia becomes agitated during bathing. The CNA's BEST response is to:

Accepted Answer

Use a calm tone, simple words, and offer reassurance

Answer

Calm, simple communication and reassurance help de-escalate agitation in residents with dementia.

Question 3

The term 'therapeutic communication' refers to:

Accepted Answer

Purposeful techniques that promote patient well-being and trust

Answer

Therapeutic communication uses intentional techniques to support the patient's emotional and physical well-being.

Question 4

When a CNA disagrees with a coworker's approach to resident care, the appropriate action is to:

Accepted Answer

Discuss concerns privately with the coworker or supervisor

Answer

Addressing care concerns privately and professionally maintains teamwork and protects the resident.

Question 5

A resident refuses a medication. The CNA should FIRST:

Accepted Answer

Document the refusal and report to the nurse immediately

Answer

Medication refusals must be reported and documented immediately so the nurse can respond appropriately.

CNA Practice Test