CNA Communication And Interpersonal Skills 4 4 — Questions and Answers
Question 1: Which type of communication includes facial expressions, posture, and eye contact?
- Written communication
- Verbal communication
- Nonverbal communication (Correct answer)
- Electronic communication
Correct answer: Nonverbal communication
Nonverbal communication encompasses body language, gestures, and facial expressions that convey meaning without words.
Question 2: A resident with dementia becomes agitated during bathing. The CNA's BEST response is to:
- Insist on completing the bath immediately to maintain schedule
- Use a calm tone, simple words, and offer reassurance (Correct answer)
- Ask the resident to explain why they are upset
- Call for a coworker to restrain the resident
Correct answer: Use a calm tone, simple words, and offer reassurance
Calm, simple communication and reassurance help de-escalate agitation in residents with dementia.
Question 3: The term 'therapeutic communication' refers to:
- Using medical terminology to educate patients
- Purposeful techniques that promote patient well-being and trust (Correct answer)
- Keeping conversations brief to save time during care
- Only communicating when the patient initiates conversation
Correct answer: Purposeful techniques that promote patient well-being and trust
Therapeutic communication uses intentional techniques to support the patient's emotional and physical well-being.
Question 4: When a CNA disagrees with a coworker's approach to resident care, the appropriate action is to:
- Correct the coworker in front of the resident
- Ignore the disagreement to avoid conflict
- Discuss concerns privately with the coworker or supervisor (Correct answer)
- Document the disagreement without speaking to anyone
Correct answer: Discuss concerns privately with the coworker or supervisor
Addressing care concerns privately and professionally maintains teamwork and protects the resident.
Question 5: A resident refuses a medication. The CNA should FIRST:
- Convince the resident to take it by explaining the risks
- Crush the medication and hide it in food
- Document the refusal and report to the nurse immediately (Correct answer)
- Give the medication at the next scheduled time without reporting
Correct answer: Document the refusal and report to the nurse immediately
Medication refusals must be reported and documented immediately so the nurse can respond appropriately.
Question 6: Which statement about written communication in nursing homes is TRUE?
- Abbreviations should always be used to save time
- Only nurses are required to document resident care
- Documentation must be accurate, legible, and timely (Correct answer)
- Errors in charting can be corrected by crossing out multiple times
Correct answer: Documentation must be accurate, legible, and timely
Accurate, legible, and timely documentation is a legal and professional requirement in all healthcare settings.
Question 7: A CNA who uses 'elderspeak' with a resident is:
- Communicating respectfully using age-appropriate language
- Using simplified, childlike speech that undermines dignity (Correct answer)
- Adjusting communication effectively for cognitive decline
- Following best practice guidelines for geriatric care
Correct answer: Using simplified, childlike speech that undermines dignity
Elderspeak involves patronizing baby talk that reduces residents' sense of dignity and competence.
CNA Communication And Interpersonal Skills 4 4
Which type of communication includes facial expressions, posture, and eye contact?