Communication And Interpersonal Skills 4 Flashcards
7 cards from real CNA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication And Interpersonal Skills 4 flashcards as text
Which type of communication includes facial expressions, posture, and eye contact?
Answer: Nonverbal communication
Nonverbal communication encompasses body language, gestures, and facial expressions that convey meaning without words.
A resident with dementia becomes agitated during bathing. The CNA's BEST response is to:
Answer: Use a calm tone, simple words, and offer reassurance
Calm, simple communication and reassurance help de-escalate agitation in residents with dementia.
The term 'therapeutic communication' refers to:
Answer: Purposeful techniques that promote patient well-being and trust
Therapeutic communication uses intentional techniques to support the patient's emotional and physical well-being.
When a CNA disagrees with a coworker's approach to resident care, the appropriate action is to:
Answer: Discuss concerns privately with the coworker or supervisor
Addressing care concerns privately and professionally maintains teamwork and protects the resident.
A resident refuses a medication. The CNA should FIRST:
Answer: Document the refusal and report to the nurse immediately
Medication refusals must be reported and documented immediately so the nurse can respond appropriately.
Which statement about written communication in nursing homes is TRUE?
Answer: Documentation must be accurate, legible, and timely
Accurate, legible, and timely documentation is a legal and professional requirement in all healthcare settings.
A CNA who uses 'elderspeak' with a resident is:
Answer: Using simplified, childlike speech that undermines dignity
Elderspeak involves patronizing baby talk that reduces residents' sense of dignity and competence.