CNA Resident Rights and Communication 2

Question 1

A resident who is alert and oriented informs the CNA that he wishes to participate in a new experimental research study being conducted at the facility. Which of the following is the most appropriate action for the CNA?

Accepted Answer

Inform the charge nurse of the resident's expressed wish to participate.

Answer

Residents have the right to refuse or participate in experimental treatment or research. The CNA's role is not to influence this decision but to communicate the resident's wishes to the licensed nurse, who can then ensure the resident is fully informed and that proper protocols are followed.

Question 2

A resident's daughter, who has power of attorney, is upset about the care her mother is receiving and verbally threatens to sue the facility. When communicating with the daughter, the CNA should:

Accepted Answer

Suggest she file a formal complaint using the facility's grievance procedure.

Answer

Residents and their representatives have the right to voice grievances without fear of reprisal. The appropriate response is to guide the family member toward the formal process established for resolving complaints, which respects their rights and ensures the issue is properly documented and addressed by the facility.

Question 3

A resident receives a package in the mail that appears to contain fragile items. The resident has severe arthritis and asks the CNA to open it for her. What is the CNA's best course of action?

Accepted Answer

Take the package to the resident's room and open it in her presence, as requested.

Answer

Residents have a right to privacy in sending and receiving mail. However, if a resident requests assistance due to a physical limitation, the CNA can help. The key is to do so in a way that respects privacy and the resident's wishes, which means opening it in front of them in their private space.

Question 4

A new resident's admission agreement includes a clause stating that their child, who is handling the admission, is the 'responsible party' for all payments. According to federal law, which statement is true?

Accepted Answer

Requiring a third-party guarantee for payment is illegal.

Answer

The federal Nursing Home Reform Act prohibits facilities from requiring a third party, such as a child or friend, to personally guarantee payment for a resident's care as a condition of admission or continued stay. A person may sign as a representative to manage the resident's funds, but not to become personally liable.

Question 5

A resident with expressive aphasia can understand language but struggles to speak. The resident becomes visibly frustrated while trying to communicate a need. Which communication strategy should the CNA try FIRST?

Accepted Answer

Ask a series of simple 'yes' or 'no' questions.

Answer

For residents with expressive aphasia, who understand but have difficulty speaking, asking simple 'yes' or 'no' questions can be highly effective. This reduces frustration by allowing them to respond with a nod or a simple word, whereas asking open-ended questions or waiting for complex responses can increase their distress.

CNA Practice Test

CNA Practice Test

CNA Resident Rights and Communication 2