CGEIT Stakeholder Management and Communication 3

Question 1

Which stakeholder mapping technique categorizes stakeholders by their level of power and interest?

Accepted Answer

Power-Interest Grid

Answer

The Power-Interest Grid maps stakeholders into quadrants based on their influence and interest level, guiding how much engagement effort to invest in each group.

Question 2

A CGEIT practitioner discovers that IT governance decisions are not being cascaded to operational teams. The BEST corrective action is to:

Accepted Answer

Establish a structured communication cascade from governance bodies to operational levels

Answer

A communication cascade ensures governance decisions are translated and communicated down to the operational teams who must act on them.

Question 3

In CGEIT, 'informed stakeholders' in a RACI matrix are BEST described as those who:

Accepted Answer

Receive updates on decisions and outcomes but do not participate in making them

Answer

Informed stakeholders are kept in the loop about outcomes and decisions but are not part of the decision-making or consultation process.

Question 4

Which factor MOST determines the frequency of IT governance reporting to stakeholders?

Accepted Answer

The stakeholder's role, decision-making needs, and the volatility of the IT environment

Answer

Reporting frequency should match how often stakeholders need information to make decisions, adjusted for how rapidly the IT environment is changing.

Question 5

An IT governance committee consistently has poor attendance from business leaders. The MOST effective remedy is to:

Accepted Answer

Redesign meeting agendas to focus on business-relevant decisions and value

Answer

Business leaders attend when meetings are relevant to them — aligning governance agendas to business decisions increases meaningful participation.

CGEIT - Certified in the Governance of Enterprise IT Practice Test

CGEIT - Certified in the Governance of Enterprise IT Practice Test

CGEIT Stakeholder Management and Communication 3