CGEIT Stakeholder Management and Communication 3

Question 1

Which stakeholder mapping technique categorizes stakeholders by their level of power and interest?

Accepted Answer

Power-Interest Grid

Answer

SWOT Analysis

Answer

RACI Matrix

Answer

Balanced Scorecard

Question 2

A CGEIT practitioner discovers that IT governance decisions are not being cascaded to operational teams. The BEST corrective action is to:

Accepted Answer

Establish a structured communication cascade from governance bodies to operational levels

Answer

Increase the number of governance committee meetings

Answer

Restrict governance information to committee members only

Answer

Outsource governance communication to a vendor

Question 3

In CGEIT, 'informed stakeholders' in a RACI matrix are BEST described as those who:

Accepted Answer

Receive updates on decisions and outcomes but do not participate in making them

Answer

Approve all major IT investment decisions

Answer

Perform the hands-on technical work

Answer

Are consulted before decisions are finalized

Question 4

Which factor MOST determines the frequency of IT governance reporting to stakeholders?

Accepted Answer

The stakeholder's role, decision-making needs, and the volatility of the IT environment

Answer

The size of the IT department

Answer

The number of IT vendors under contract

Answer

The age of the existing IT infrastructure

Question 5

An IT governance committee consistently has poor attendance from business leaders. The MOST effective remedy is to:

Accepted Answer

Redesign meeting agendas to focus on business-relevant decisions and value

Answer

Replace absent business leaders with IT staff

Answer

Move all governance decisions to email approval

Answer

Reduce meeting frequency to annual sessions

Question 6

Which outcome BEST indicates that an organization's IT governance communication is effective?

Accepted Answer

Stakeholders make timely, informed IT-related decisions aligned with business strategy

Answer

The IT department produces more governance reports

Answer

Governance meetings end ahead of schedule

Answer

Vendor satisfaction scores improve