Certified Business Analysis Professional Elicitation 3

Question 1

A stakeholder is unable to articulate their needs but can easily identify problems with existing solutions. Which elicitation technique is MOST effective in this scenario?

Accepted Answer

Prototyping

Answer

Prototyping gives stakeholders a tangible artifact to react to, making it easier to elicit needs from people who struggle to describe requirements abstractly.

Question 2

In BABOK, which element is NOT typically part of the preparation for an elicitation activity?

Accepted Answer

Analyzing and confirming elicitation results

Answer

Analyzing and confirming elicitation results occurs after the elicitation activity, not during preparation.

Question 3

A BA discovers that stakeholders in a workshop are dominating discussion while others remain silent. What is the BEST facilitation intervention?

Accepted Answer

Use round-robin questioning or anonymous techniques like nominal group technique

Answer

Round-robin questioning and nominal group technique ensure all participants contribute, preventing groupthink and capturing diverse perspectives.

Question 4

Which elicitation technique is MOST appropriate when requirements must be derived from regulatory documents, legacy system manuals, and industry standards?

Accepted Answer

Document analysis

Answer

Document analysis systematically reviews existing written materials to extract requirements without requiring stakeholder availability.

Question 5

A BA wants to understand the sequence of steps a customer service agent performs when handling a complaint. Which elicitation technique provides the RICHEST contextual data?

Accepted Answer

Observation/job shadowing

Answer

Observation or job shadowing captures the actual process as it happens, revealing workarounds and nuances that stakeholders may not mention in interviews.

Certified Business Analysis Professional Practice Test

Certified Business Analysis Professional Practice Test

Certified Business Analysis Professional Elicitation 3