Certified Business Analysis Professional Stakeholder Engagement and Collaboration 1 — Questions and Answers
Question 1: What is the primary purpose of stakeholder analysis in business analysis?
- To assign tasks to team members
- To identify stakeholders' interests, influence, and impact on the project (Correct answer)
- To create the project budget
- To write test cases
Correct answer: To identify stakeholders' interests, influence, and impact on the project
Stakeholder analysis identifies who the stakeholders are, their level of interest and influence, and how they may impact or be impacted by the project.
Question 2: Which of the following BEST describes a 'key stakeholder'?
- Any person on the project team
- A stakeholder with significant influence or impact on the project outcomes (Correct answer)
- A stakeholder who attends all meetings
- The project sponsor only
Correct answer: A stakeholder with significant influence or impact on the project outcomes
A key stakeholder is one whose influence, authority, or stake in the project outcome is significant enough to affect or be affected by project results.
Question 3: A business analyst notices a stakeholder is disengaged. What is the BEST approach?
- Proceed without them
- Investigate the reason for disengagement and adapt the engagement strategy (Correct answer)
- Escalate to the project manager immediately
- Remove them from the stakeholder list
Correct answer: Investigate the reason for disengagement and adapt the engagement strategy
Understanding why a stakeholder is disengaged allows the BA to tailor the engagement strategy to re-involve them effectively.
Question 4: What does a 'stakeholder engagement assessment matrix' help a business analyst do?
- Track project milestones
- Compare current vs. desired engagement levels for each stakeholder (Correct answer)
- Document functional requirements
- Assign stakeholders to project teams
Correct answer: Compare current vs. desired engagement levels for each stakeholder
A stakeholder engagement assessment matrix compares current engagement levels against desired levels to identify gaps and guide engagement strategies.
Question 5: Which factor MOST affects how a business analyst communicates with a stakeholder?
- The stakeholder's physical location
- The stakeholder's role, knowledge level, and preferred communication style (Correct answer)
- The project budget
- The number of requirements documents
Correct answer: The stakeholder's role, knowledge level, and preferred communication style
Communication should be tailored to the stakeholder's role, technical knowledge, and preferred style to ensure clarity and effectiveness.
Question 6: What is the difference between a 'sponsor' and a 'business analyst' in a project?
- They perform the same role
- The sponsor provides authority and funding; the BA facilitates requirements and solutions (Correct answer)
- The sponsor writes requirements; the BA approves them
- The BA manages the project budget; the sponsor writes requirements
Correct answer: The sponsor provides authority and funding; the BA facilitates requirements and solutions
The sponsor champions the project and provides resources and authority, while the BA facilitates the process of defining requirements and identifying solutions.
Certified Business Analysis Professional Stakeholder Engagement and Collaboration 1
What is the primary purpose of stakeholder analysis in business analysis?