CCT Training Evaluation and Measurement

Question 1

Kirkpatrick's Four-Level Training Evaluation Model measures training at which four levels?

Accepted Answer

Reaction, Learning, Behavior, and Results

Answer

Kirkpatrick's model evaluates training at the Reaction, Learning, Behavior (transfer), and Results (business impact) levels.

Question 2

Level 1 of Kirkpatrick's model is most commonly measured using:

Accepted Answer

End-of-course participant satisfaction surveys (smile sheets)

Answer

Level 1 (Reaction) captures how participants felt about the training experience, typically through immediate post-training surveys.

Question 3

Level 2 of Kirkpatrick's model assesses:

Accepted Answer

Whether participants actually acquired knowledge, skills, or attitudes

Answer

Level 2 (Learning) uses tests, simulations, or demonstrations to verify that learning objectives were actually achieved.

Question 4

Which level of Kirkpatrick's model is the most difficult to measure and requires the longest follow-up period?

Accepted Answer

Level 3 — Behavior

Answer

Level 3 (Behavior) requires observing on-the-job application weeks or months after training, making it logistically complex to measure.

Question 5

The Phillips ROI Methodology adds which fifth level to Kirkpatrick's model?

Accepted Answer

Return on Investment (ROI)

Answer

Jack Phillips extended Kirkpatrick's model by adding Level 5: ROI, which compares the monetary benefits of training against its costs.

CCT - Certified Corporate Trainer Practice Test