CCT Coaching, Mentoring, and Performance Support

Question 1

Which coaching model uses a four-stage questioning framework of Goal, Reality, Options, and Will?

Accepted Answer

GROW model

Answer

STAR model

Answer

ADKAR model

Answer

DISC model

Question 2

The key distinction between coaching and mentoring in a corporate context is:

Accepted Answer

Coaching focuses on improving specific performance or skills; mentoring provides broader career guidance from an experienced advisor

Answer

Mentoring is always paid and coaching is always voluntary

Answer

Coaching only occurs in group settings while mentoring is always one-on-one

Answer

Mentoring is always shorter in duration than coaching

Question 3

Active listening in a coaching context includes which of the following behaviors?

Accepted Answer

Paraphrasing, asking clarifying questions, and withholding judgment to fully understand the coachee

Answer

Interrupting to offer solutions quickly

Answer

Checking emails while the coachee speaks

Answer

Providing immediate advice after the coachee's first sentence

Question 4

A corporate trainer using a coaching approach differs from a directive training approach in that the trainer:

Accepted Answer

Asks powerful questions to help the learner discover solutions independently

Answer

Tells the learner exactly what to do in every situation

Answer

Provides comprehensive manuals for self-study

Answer

Evaluates learner performance using only standardized tests

Question 5

Performance support tools (PSTs) in corporate training are best described as:

Accepted Answer

Job aids such as checklists, decision trees, and quick reference guides used at the point of need on the job

Answer

Annual performance review forms

Answer

Training certificates awarded after course completion

Answer

Peer feedback questionnaires

Question 6

In a formal mentoring program, a mentor's primary responsibility is to:

Accepted Answer

Share knowledge, experience, and guidance to support the mentee's professional growth

Answer

Evaluate the mentee's annual performance for HR records

Answer

Assign the mentee mandatory training courses

Answer

Approve or deny the mentee's leave requests