CCT Organizational Development and Change Management

Question 1

Organizational Development (OD) is best defined as:

Accepted Answer

A planned, systematic approach to improving an organization's effectiveness through behavioral science interventions

Answer

The process of recruiting new employees to fill open positions

Answer

The annual financial budgeting process for the HR department

Answer

A legal compliance framework for employee relations

Question 2

Kurt Lewin's Change Management model describes change as a three-step process of:

Accepted Answer

Unfreeze, Change, Refreeze

Answer

Plan, Execute, Review

Answer

Assess, Design, Deliver

Answer

Diagnose, Intervene, Evaluate

Question 3

The ADKAR change management model represents which five elements?

Accepted Answer

Awareness, Desire, Knowledge, Ability, Reinforcement

Answer

Analyze, Design, Know, Apply, Review

Answer

Adapt, Deploy, Knowledge, Action, Results

Answer

Assess, Define, Know, Apply, Reward

Question 4

Kotter's 8-Step Change Model begins with which critical first action?

Accepted Answer

Creating a sense of urgency

Answer

Forming a guiding coalition

Answer

Creating a vision for change

Answer

Communicating the vision

Question 5

Resistance to change in organizations is most effectively managed by:

Accepted Answer

Involving employees early, communicating transparently, and addressing their concerns directly

Answer

Mandating compliance through disciplinary action

Answer

Implementing change as quickly as possible to reduce exposure time

Answer

Keeping change plans confidential until fully implemented

Question 6

Organizational culture is best described as:

Accepted Answer

The shared values, beliefs, assumptions, and behaviors that define how work is done in an organization

Answer

The company's physical office design and layout

Answer

The formal organizational chart of reporting relationships

Answer

The employee handbook policies and procedures