CCT Organizational Development and Change Management

Question 1

Organizational Development (OD) is best defined as:

Accepted Answer

A planned, systematic approach to improving an organization's effectiveness through behavioral science interventions

Answer

OD uses data-driven, behavioral science methods to help organizations improve performance, culture, and adaptability through planned change.

Question 2

Kurt Lewin's Change Management model describes change as a three-step process of:

Accepted Answer

Unfreeze, Change, Refreeze

Answer

Lewin's model unfreezes the status quo, implements the change, then refreezes the new state to make it the new norm.

Question 3

The ADKAR change management model represents which five elements?

Accepted Answer

Awareness, Desire, Knowledge, Ability, Reinforcement

Answer

ADKAR is a goal-oriented change model that tracks an individual's progression through Awareness, Desire, Knowledge, Ability, and Reinforcement.

Question 4

Kotter's 8-Step Change Model begins with which critical first action?

Accepted Answer

Creating a sense of urgency

Answer

Kotter emphasizes that without a compelling sense of urgency, people will not prioritize or sustain the change effort.

Question 5

Resistance to change in organizations is most effectively managed by:

Accepted Answer

Involving employees early, communicating transparently, and addressing their concerns directly

Answer

Participation, clear communication, and addressing individual concerns directly reduce resistance by building understanding and ownership.

CCT - Certified Corporate Trainer Practice Test