CCT Organizational Development and Change Management 2

Question 1

Action research in organizational development involves:

Accepted Answer

Cyclically diagnosing a problem, taking action, evaluating results, and refining the approach collaboratively

Answer

Action research is a participatory, iterative OD methodology that engages stakeholders in data collection, reflection, and improvement cycles.

Question 2

A 'learning organization,' as defined by Peter Senge, is characterized by:

Accepted Answer

Continuously transforming itself by facilitating the learning of its members and adapting accordingly

Answer

Senge's learning organization uses systems thinking, personal mastery, mental models, shared vision, and team learning to evolve continuously.

Question 3

Which organizational development intervention is used to improve inter-group conflict and collaboration between departments?

Accepted Answer

Intergroup development or third-party intervention facilitated by a neutral OD consultant

Answer

Intergroup development interventions use facilitated dialogue and joint problem-solving to resolve cross-departmental conflicts and build collaboration.

Question 4

Succession planning in an OD context is designed to:

Accepted Answer

Ensure a pipeline of qualified candidates is ready to fill critical leadership roles when they become vacant

Answer

Succession planning develops internal talent to assume key roles, reducing organizational risk when leaders leave or advance.

Question 5

The term 'psychological safety,' as studied by Amy Edmondson, refers to a team climate in which:

Accepted Answer

Team members feel safe to take interpersonal risks — speak up, share ideas, admit mistakes — without fear of punishment

Answer

Psychological safety enables the candid communication, experimentation, and learning from failure that high-performing teams require.

CCT - Certified Corporate Trainer Practice Test

CCT - Certified Corporate Trainer Practice Test

CCT Organizational Development and Change Management 2