CCT Coaching, Mentoring, and Performance Support 1

Question 1

Which coaching model uses a four-stage questioning framework of Goal, Reality, Options, and Will?

Accepted Answer

GROW model

Answer

The GROW model (Goal, Reality, Options, Will/Way Forward) is one of the most widely used structured frameworks for coaching conversations.

Question 2

The key distinction between coaching and mentoring in a corporate context is:

Accepted Answer

Coaching focuses on improving specific performance or skills; mentoring provides broader career guidance from an experienced advisor

Answer

Coaching is performance-focused and time-bound, while mentoring involves a longer-term relationship offering career wisdom and organizational navigation.

Question 3

Active listening in a coaching context includes which of the following behaviors?

Accepted Answer

Paraphrasing, asking clarifying questions, and withholding judgment to fully understand the coachee

Answer

Active listening requires full attention, reflective responses, and non-judgment to help the coachee feel heard and think more clearly.

Question 4

A corporate trainer using a coaching approach differs from a directive training approach in that the trainer:

Accepted Answer

Asks powerful questions to help the learner discover solutions independently

Answer

Coaching empowers learners to generate their own solutions through skilled questioning, rather than delivering answers from authority.

Question 5

Performance support tools (PSTs) in corporate training are best described as:

Accepted Answer

Job aids such as checklists, decision trees, and quick reference guides used at the point of need on the job

Answer

Performance support tools provide immediate, context-specific guidance when and where it is needed, reducing the need to recall training from memory.

CCT - Certified Corporate Trainer Practice Test

CCT - Certified Corporate Trainer Practice Test

CCT Coaching, Mentoring, and Performance Support 1