CCT Coaching, Mentoring, and Performance Support 2

Question 1

Which coaching approach focuses on developing self-awareness and responsibility in the coachee rather than giving advice?

Accepted Answer

Non-directive (facilitative) coaching

Answer

Non-directive coaching uses open questions and reflection to help coachees find their own answers, building long-term self-sufficiency.

Question 2

The 70:20:10 learning model suggests that roughly what percentage of effective learning comes from on-the-job experience?

Accepted Answer

70%

Answer

The 70:20:10 model proposes that 70% of learning occurs through on-the-job experience, 20% through social interaction, and 10% through formal training.

Question 3

In a peer coaching relationship, the key benefit over expert-to-novice coaching is:

Accepted Answer

Mutual sharing of challenges and solutions among equals reduces hierarchy and increases candor

Answer

Peer coaching removes power dynamics, enabling more honest dialogue and mutual learning between colleagues at similar levels.

Question 4

A job aid designed as a 'decision tree' is most useful when:

Accepted Answer

Employees must follow branching logic to determine the correct action based on situation-specific conditions

Answer

Decision trees guide employees through conditional choices — 'If A, then B; if C, then D' — supporting consistent, accurate decision-making at the point of need.

Question 5

The SBI feedback model stands for:

Accepted Answer

Situation, Behavior, Impact

Answer

SBI feedback describes the specific Situation, the observable Behavior, and the Impact it had — making feedback concrete, objective, and actionable.

CCT - Certified Corporate Trainer Practice Test

CCT - Certified Corporate Trainer Practice Test

CCT Coaching, Mentoring, and Performance Support 2