CCMA Administrative Duties 2

Question 1

Which scheduling system books patient appointments at set, equal time intervals throughout the day?

Accepted Answer

Stream/fixed scheduling

Answer

Stream or fixed scheduling assigns each patient a specific appointment time at regular intervals, ensuring an even patient flow throughout the day.

Question 2

A subpoena duces tecum requires the physician to:

Accepted Answer

Produce specific documents or records for legal proceedings

Answer

A subpoena duces tecum is a legal order requiring the production of documents, records, or other tangible items for use in legal proceedings.

Question 3

Which insurance term refers to the amount a patient must pay each year before the insurance company starts paying claims?

Accepted Answer

Deductible

Answer

A deductible is the annual amount a patient pays out-of-pocket for covered services before the insurance plan begins to pay.

Question 4

When a patient calls to cancel an appointment, what is the appropriate action for the medical assistant?

Accepted Answer

Document the cancellation and offer to reschedule

Answer

Documenting the cancellation and offering to reschedule maintains continuity of care and accurate scheduling records.

Question 5

What is the function of the 'explanation of benefits' (EOB) document?

Accepted Answer

It summarizes how an insurance claim was processed and what amounts were paid, denied, or adjusted

Answer

An EOB is sent by the insurance company to both the provider and the patient, detailing how a claim was processed, amounts billed, allowed amounts, and what the patient owes.

CCMA - Certified Clinical Medical Assistant Practice Test

CCMA - Certified Clinical Medical Assistant Practice Test

CCMA Administrative Duties 2