CCMA Administrative Duties 2

Question 1

Which scheduling system books patient appointments at set, equal time intervals throughout the day?

Accepted Answer

Stream/fixed scheduling

Answer

Wave scheduling

Answer

Double booking

Answer

Open access scheduling

Question 2

A subpoena duces tecum requires the physician to:

Accepted Answer

Produce specific documents or records for legal proceedings

Answer

Appear in court to provide oral testimony only

Answer

Pay a fine for violations of HIPAA regulations

Answer

Transfer a patient's care to another physician

Question 3

Which insurance term refers to the amount a patient must pay each year before the insurance company starts paying claims?

Accepted Answer

Deductible

Answer

Copay

Answer

Coinsurance

Answer

Premium

Question 4

When a patient calls to cancel an appointment, what is the appropriate action for the medical assistant?

Accepted Answer

Document the cancellation and offer to reschedule

Answer

Terminate the patient from the practice for non-compliance

Answer

Leave the time slot open without notation

Answer

Contact the insurance company to report the missed visit

Question 5

What is the function of the 'explanation of benefits' (EOB) document?

Accepted Answer

It summarizes how an insurance claim was processed and what amounts were paid, denied, or adjusted

Answer

It authorizes the physician to perform a specific procedure

Answer

It is a patient's consent form for medical treatment

Answer

It is a referral form sent between physicians

Question 6

Which federal program provides health insurance coverage for individuals aged 65 and older?

Accepted Answer

Medicare

Answer

Medicaid

Answer

CHIP

Answer

TRICARE