California State Jobs Exam Workplace Judgment and Scenarios 2

Question 1

A coworker uses a state computer for personal business during work. Most appropriate action?

Accepted Answer

Report to your supervisor

Answer

Using state resources for personal business violates policy. Report through proper channels.

Question 2

A member of the public becomes verbally aggressive at your counter. Best initial response?

Accepted Answer

Remain calm, acknowledge frustration, offer to help

Answer

De-escalation: remain calm, show empathy, redirect toward a solution.

Question 3

Your supervisor asks you to do something you believe violates a regulation. What should you do?

Accepted Answer

Respectfully express concern and ask for clarification

Answer

Respectfully raise the concern. The supervisor may have additional context.

Question 4

An 'urgent' email from 'IT' asks for your login credentials. What should you do?

Accepted Answer

Forward to supervisor and actual IT to verify

Answer

Likely phishing. Legitimate IT never requests passwords via email.

Question 5

A colleague appears under the influence of alcohol at work. Most appropriate action?

Accepted Answer

Report to supervisor immediately

Answer

Impairment is a safety issue. Report to your supervisor.

California State Jobs Exam Practice Test