California State Jobs Exam Workplace Judgment and Scenarios 2

Question 1

A coworker uses a state computer for personal business during work. Most appropriate action?

Accepted Answer

Report to your supervisor

Answer

Ignore it

Answer

Confront them publicly

Answer

Help them hide it

Question 2

A member of the public becomes verbally aggressive at your counter. Best initial response?

Accepted Answer

Remain calm, acknowledge frustration, offer to help

Answer

Match their tone

Answer

Walk away

Answer

Call security immediately

Question 3

Your supervisor asks you to do something you believe violates a regulation. What should you do?

Accepted Answer

Respectfully express concern and ask for clarification

Answer

Complete it without question

Answer

Refuse and file a complaint

Answer

Complete it then report supervisor

Question 4

An 'urgent' email from 'IT' asks for your login credentials. What should you do?

Accepted Answer

Forward to supervisor and actual IT to verify

Answer

Respond with credentials

Answer

Click links to check legitimacy

Answer

Reply asking for details

Question 5

A colleague appears under the influence of alcohol at work. Most appropriate action?

Accepted Answer

Report to supervisor immediately

Answer

Offer coffee

Answer

Confront them publicly

Answer

Ignore unless in your group

Question 6

A colleague takes credit for your idea in a meeting. How should you handle it?

Accepted Answer

Privately speak with them after the meeting

Answer

Say nothing

Answer

Interrupt and accuse them

Answer

Send a group email calling them out