Workplace Judgment and Scenarios Flashcards
6 cards from real California State Jobs Exam practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Workplace Judgment and Scenarios flashcards as text
A coworker uses a state computer for personal business during work. Most appropriate action?
Answer: Report to your supervisor
Using state resources for personal business violates policy. Report through proper channels.
A member of the public becomes verbally aggressive at your counter. Best initial response?
Answer: Remain calm, acknowledge frustration, offer to help
De-escalation: remain calm, show empathy, redirect toward a solution.
Your supervisor asks you to do something you believe violates a regulation. What should you do?
Answer: Respectfully express concern and ask for clarification
Respectfully raise the concern. The supervisor may have additional context.
An 'urgent' email from 'IT' asks for your login credentials. What should you do?
Answer: Forward to supervisor and actual IT to verify
Likely phishing. Legitimate IT never requests passwords via email.
A colleague appears under the influence of alcohol at work. Most appropriate action?
Answer: Report to supervisor immediately
Impairment is a safety issue. Report to your supervisor.
A colleague takes credit for your idea in a meeting. How should you handle it?
Answer: Privately speak with them after the meeting
Address privately and professionally to preserve working relationships.
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