California State Jobs Exam Office Technician Practice Exam 3

Question 1

An employee asks you to notarize a document. You are not a notary. What should you do?

Accepted Answer

Direct them to a commissioned notary public

Answer

Only commissioned notary publics can notarize. Help find an authorized notary.

Question 2

Postage meter is low. 200 priority mailings must go today. Best action?

Accepted Answer

Add meter funds; if not possible in time, coordinate with post office

Answer

Try to refill meter first; have backup plan using post office services.

Question 3

Previous database entries have inconsistent formatting (ALL CAPS vs Title Case). What should you do?

Accepted Answer

Check for standards; if none, recommend one while being consistent

Answer

Check for existing standards. If none, recommend one and be consistent.

Question 4

Visitor arrives without appointment for a division chief who is in a meeting. How to handle?

Accepted Answer

Greet, offer a seat, take information, relay when chief is available

Answer

Courteous service: greet, take information, commit to relaying the request.

Question 5

Before shredding documents per retention schedule, what must you verify?

Accepted Answer

Retention period has expired and destruction is authorized

Answer

Verify retention period expired and proper authorization obtained.

California State Jobs Exam Practice Test