CA Quality Assurance & Improvement 3

Question 1

The ISO 9001 standard requires organizations to demonstrate which core principle as part of its quality management system?

Accepted Answer

Evidence-based decision making

Answer

ISO 9001 emphasizes evidence-based decision making as one of its seven quality management principles to ensure decisions are based on analysis of data.

Question 2

A gap analysis in archival quality improvement is primarily used to identify what?

Accepted Answer

The difference between current performance and desired performance

Answer

Gap analysis measures the distance between where a program currently stands and where it wants to be, guiding improvement priorities.

Question 3

Which document serves as the primary basis for conducting a periodic program review in many archives quality frameworks?

Accepted Answer

Strategic plan

Answer

The strategic plan provides measurable goals and objectives against which periodic program reviews assess progress and alignment.

Question 4

In quality improvement, a 'fishbone' (Ishikawa) diagram helps archivists do what?

Accepted Answer

Trace the root causes of a quality problem

Answer

Fishbone diagrams organize potential causes of a problem into categories (e.g., people, processes, equipment) to identify root causes.

Question 5

Which of the following best describes a leading indicator in archival performance measurement?

Accepted Answer

Staff training hours completed to predict future processing quality

Answer

Leading indicators predict future performance; training hours signal likely improvements in processing quality before results appear.

(CA) Certified Archivist Certification Practice Test

(CA) Certified Archivist Certification Practice Test

CA Quality Assurance & Improvement 3