ACC Airline Loyalty Programs and Frequent Flyer Services Questions and Answers 2

Question 1

A passenger holding a Silver tier status requests an upgrade to first class. Seats are available. What factor most influences upgrade priority?

Accepted Answer

Elite status tier, fare class, and check-in time

Answer

Upgrade priority is typically determined by elite status tier, the fare class purchased, and the time of check-in, with higher-tier members upgraded first.

Question 2

What does the term 'mileage run' mean in the context of airline loyalty programs?

Accepted Answer

A flight taken primarily to accumulate miles or maintain elite status rather than for travel purposes

Answer

A mileage run is a trip taken specifically to earn miles or elite qualifying miles near the end of a qualification period, often to maintain or achieve elite status.

Question 3

Which document or identifier does a customer need to ensure miles are credited to their account when booking a ticket?

Accepted Answer

Frequent flyer membership number

Answer

A passenger must provide their frequent flyer membership number at booking or check-in so the airline can credit the earned miles to the correct account.

Question 4

A customer booked a ticket but forgot to add their frequent flyer number before flying. What should a customer service agent advise them to do?

Accepted Answer

Submit a retroactive mileage credit request, usually within a set window after the flight

Answer

Most airlines allow members to submit a retroactive mileage credit request within a specified period (often 6–12 months) after the flight date.

Question 5

What is a 'co-branded credit card' in the context of airline loyalty programs?

Accepted Answer

A credit card issued jointly by an airline and a bank that earns airline miles on purchases

Answer

A co-branded credit card is issued through a partnership between an airline and a bank, allowing cardholders to earn airline miles on everyday non-travel purchases.

ACC - Airline Customer Service Practice Test

ACC - Airline Customer Service Practice Test

ACC Airline Loyalty Programs and Frequent Flyer Services Questions and Answers 2