ACC Special Passenger Assistance Questions and Answers

Question 1

An 11-year-old is ticketed as an Unaccompanied Minor (UM).
The designated pick-up person calls to say they are stuck in traffic and will be significantly delayed.
What is the correct procedure for airline personnel?

Accepted Answer

Keep the child under direct and constant airline supervision in a secure area until the pre-authorized guardian arrives and presents valid photo ID.

Answer

Allow a different family member who has arrived at the airport to sign for and pick up the child.

Answer

Contact airport law enforcement to take custody of the child until the designated person arrives.

Answer

Permit the child to wait in the public baggage claim area, as they are old enough to understand instructions.

Question 2

Under the Air Carrier Access Act (ACAA), what is the primary role of an airline's Complaint Resolution Official (CRO)?

Accepted Answer

To serve as the airline's specially trained expert on disability regulations and resolve disability-related issues as they occur at the airport.

Answer

To provide medical assistance to passengers with disabilities during the flight.

Answer

To process all monetary claims for mobility devices damaged during transport.

Answer

To coordinate the logistics for all wheelchair requests across the entire airport.

Question 3

A passenger presents at check-in with a service animal. Which of the following is a legitimate reason for an airline to deny transport to the animal under current U.S. Department of Transportation (DOT) rules?

Accepted Answer

The animal is barking uncontrollably and lunging at other passengers, and the handler is unable to control it.

Answer

The animal is a large breed, such as a Great Dane, but fits within the passenger's foot space.

Answer

The passenger does not have a vest or special harness for the animal.

Answer

The animal is a psychiatric service dog rather than a guide dog.

Question 4

A passenger requires the use of an FAA-approved Portable Oxygen Concentrator (POC) during flight. What is a key requirement the airline must verify before boarding?

Accepted Answer

That the passenger has a doctor's note and sufficient battery life for 150% of the total expected flight time.

Answer

That the passenger has paid the required 'medical equipment fee'.

Answer

That the device can be safely stowed in the overhead bin during takeoff and landing.

Answer

That the passenger has a backup compressed oxygen tank in their checked luggage.

Question 5

According to the Air Carrier Access Act (ACAA), which of the following is a requirement for aircraft with 100 or more seats regarding a passenger's personal wheelchair?

Accepted Answer

The airline must have a designated priority space in the cabin for the stowage of at least one passenger's folding, collapsible, or break-down manual wheelchair.

Answer

The airline must offer to purchase the wheelchair from the passenger if it cannot fit in the cargo hold.

Answer

The airline must provide a complimentary adjacent seat to store the wheelchair if the passenger requests it.

Answer

The airline is only required to store wheelchairs in the cargo hold, but must load them last and unload them first.

Question 6

Which of the following passengers has a federally protected right to pre-boarding under the Air Carrier Access Act (ACAA)?

Accepted Answer

A passenger with a disability who self-identifies at the gate as needing additional time to board or stow accessibility equipment.

Answer

A passenger traveling with two small children under the age of five.

Answer

Any passenger holding a first-class ticket.

Answer

A non-rev airline employee traveling on a space-available pass.

An 11-year-old is ticketed as an Unaccompanied Minor (UM).The designated pick-up person calls to say they are stuck in traffic and will be significantly delayed.What is the correct procedure for airline personnel?

An 11-year-old is ticketed as an Unaccompanied Minor (UM).
The designated pick-up person calls to say they are stuck in traffic and will be significantly delayed.
What is the correct procedure for airline personnel?