ACC Baggage Handling and Claims Questions and Answers

Question 1

A passenger's bag arrives with significant damage to a wheel and the retractable handle.
According to U.S.
Department of Transportation (DOT) regulations and the Montreal Convention, which of the following best describes the airline's responsibility?

Accepted Answer

The airline must compensate the passenger for the damage, as components like wheels and handles are covered.

Answer

The airline is not liable as these are considered normal wear and tear.

Answer

The airline is only liable if the passenger purchased excess valuation insurance.

Answer

The airline is only required to provide a generic replacement bag of lesser value.

Question 2

A passenger reports their bag as delayed upon arrival. The airline agent creates a file in a global, computerized baggage tracing system used by most airlines and airports worldwide. What is this system most commonly called?

Accepted Answer

WorldTracer

Answer

BagConnect

Answer

Global Bag-Track

Answer

AeroTrace

Question 3

Under the Montreal Convention, which governs liability for international flights, a checked bag that has not been delivered within a specific timeframe is considered officially lost, obligating the airline to begin the compensation process. What is this timeframe?

Accepted Answer

21 days

Answer

7 days

Answer

14 days

Answer

30 days

Question 4

A passenger is flying from Tokyo (NRT) to New York (JFK) with a connection in Los Angeles (LAX) on a single ticket involving two different airlines. According to IATA's 'Most Significant Carrier' (MSC) rule, which airline's baggage allowance and fees will typically apply?

Accepted Answer

The airline operating the first international flight across IATA Traffic Conference areas.

Answer

The airline operating the flight into the final destination (JFK).

Answer

The airline with the most expensive baggage fees.

Answer

The passenger can choose the more favorable baggage policy between the two airlines.

Question 5

When a passenger files a claim for delayed baggage on a domestic U.S. flight, what is the first and most critical document the airline agent should create at the airport?

Accepted Answer

A Property Irregularity Report (PIR).

Answer

A compensation request form.

Answer

A customs declaration.

Answer

An excess baggage receipt.

Question 6

For a domestic flight in the United States, the Department of Transportation (DOT) sets a maximum liability limit for lost, damaged, or delayed baggage. As of early 2026, what is this maximum amount per passenger?

Accepted Answer

$4,700

Answer

$1,780

Answer

$2,500

Answer

$5,000

A passenger's bag arrives with significant damage to a wheel and the retractable handle.According to U.S.Department of Transportation (DOT) regulations and the Montreal Convention, which of the following best describes the airline's responsibility?

A passenger's bag arrives with significant damage to a wheel and the retractable handle.
According to U.S.
Department of Transportation (DOT) regulations and the Montreal Convention, which of the following best describes the airline's responsibility?