ACC Passenger Rights and Regulations Questions and Answers

Question 1

A domestic U.S. flight is oversold. According to Department of Transportation (DOT) regulations, what is the first action a customer service agent must take?

Accepted Answer

Ask for volunteers to give up their seats in exchange for compensation.

Answer

Deny boarding to the passengers who checked in last.

Answer

Offer travel vouchers to passengers who are involuntarily denied boarding.

Answer

Upgrade the highest-status frequent flyers to first class to create space.

Question 2

Under the DOT's '24-hour rule,' a passenger is entitled to cancel a flight booking without penalty and receive a full refund if certain conditions are met. Which of the following is a key condition?

Accepted Answer

The ticket was booked at least seven days before the flight's scheduled departure.

Answer

The passenger is a member of the airline's frequent flyer program.

Answer

The ticket was purchased through a third-party online travel agency.

Answer

The cancellation is made at least 24 hours prior to the flight's departure time.

Question 3

Which of the following best defines an airline's 'Contract of Carriage'?

Accepted Answer

The legal agreement between the airline and passenger outlining terms, conditions, rights, and liabilities for the transportation provided.

Answer

A standardized government form that regulates airfare prices across all carriers.

Answer

The in-flight magazine that details the services and amenities available on board.

Answer

A loyalty program agreement that specifies how frequent flyer miles are earned and redeemed.

Question 4

A parent is traveling with their 12-year-old child and finds their assigned seats are several rows apart. Based on current DOT policy and initiatives, what is the airline's responsibility?

Accepted Answer

To have a policy that enables the child to be seated next to an accompanying adult at no additional cost.

Answer

To inform the parent they must pay an additional fee to select adjacent seats.

Answer

To advise the parent to ask other passengers to switch seats after boarding.

Answer

To upgrade the parent and child to premium seats if no standard adjacent seats are available.

Question 5

A passenger's flight from Paris (CDG) to Rome (FCO), a distance of 1,100 km, is canceled by the airline with only two days' notice. Under EU Regulation EC 261/2004, what is the base amount of cash compensation they are entitled to?

Accepted Answer

€250

Answer

€400

Answer

€600

Answer

€125

Question 6

A domestic U.S. flight is experiencing a tarmac delay. According to DOT rules, after how long must the airline begin providing passengers with food and water?

Accepted Answer

Two hours

Answer

One hour

Answer

Four hours

Answer

Three hours