IATA Airline Customer Service Certificate
The IATA Airline Customer Service certification validates frontline airline staff competency across ticketing, check-in, baggage handling, passenger assistance, security compliance, and customer relations for roles such as reservation agents, check-in agents, and gate staff.
30
Questions
35 min
Time Limit
60%
To Pass
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Exam Rules
- You can skip questions and return to them later
- Flag questions for review before submitting
- No feedback shown until you submit the entire exam
- Unanswered questions count as wrong — answer everything
- 10 pretest questions are mixed in and don't affect your score
- Timer auto-submits when time runs out
- Your progress is auto-saved every 30 seconds