ACC Airline Loyalty Programs and Frequent Flyer Services Questions and Answers

Question 1

What is the primary purpose of an airline frequent flyer program?

Accepted Answer

To reward repeat customers and encourage brand loyalty

Answer

To reduce ticket prices for all passengers

Answer

To streamline the check-in process

Answer

To provide complimentary upgrades on every flight

Question 2

A customer asks how miles are typically earned in a frequent flyer program. Which of the following is the most common earning method?

Accepted Answer

Based on the fare class and distance flown

Answer

Based on the number of stops on a flight

Answer

Based on the weight of checked baggage

Answer

Based on the time of day the flight departs

Question 3

Which term describes the minimum number of miles or points required for a free award ticket in a loyalty program?

Accepted Answer

Award redemption level

Answer

Threshold mileage

Answer

Saver threshold

Answer

Mileage floor

Question 4

A passenger is a Gold status member. What differentiates elite status members from standard members in most airline loyalty programs?

Accepted Answer

Elite members receive a dedicated check-in line and priority boarding

Answer

Elite members are exempt from all baggage fees permanently

Answer

Elite members pay no fuel surcharges on award tickets

Answer

Elite members receive first-class seating at no additional cost

Question 5

When a customer's frequent flyer miles are about to expire, what is the most appropriate action a customer service agent should advise?

Accepted Answer

Perform any qualifying account activity such as a flight, purchase, or partner transaction

Answer

Purchase a new ticket immediately to reset the expiration date

Answer

Transfer the miles to another member's account

Answer

Contact the airline's legal department to appeal the expiration

Question 6

A customer wants to combine miles from two separate frequent flyer accounts. What is this process typically called?

Accepted Answer

Miles pooling or combining

Answer

Miles bridging

Answer

Account merging

Answer

Cross-account redemption

Question 7

Which of the following is an example of a non-airline partner through which frequent flyer miles can typically be earned?

Accepted Answer

Hotel stays and car rentals

Answer

Municipal transit authority

Answer

Public library card programs

Answer

Utility bill payments