ACC ACC Fare Rules and Reservation Systems Questions and Answers 1

Question 1

What does the booking class code 'Y' typically represent in airline reservation systems?

Accepted Answer

Full-fare economy class

Answer

Booking class 'Y' is the standard full-fare economy class code used in most airline GDS and reservation systems.

Question 2

Which global distribution system (GDS) is most widely used by US airline customer service agents?

Accepted Answer

Sabre

Answer

Sabre is the dominant GDS in the US market and is used by the majority of American airline agents and travel agencies.

Question 3

What is a 'PNR' in airline reservations?

Accepted Answer

Passenger Name Record

Answer

A Passenger Name Record (PNR) is the unique booking file in a GDS that stores all itinerary and passenger details.

Question 4

A ticket with a 'NONREF' fare condition means the passenger:

Accepted Answer

Cannot receive a refund

Answer

'NONREF' is a fare restriction indicating the ticket has no refund value if the passenger cancels or does not travel.

Question 5

What is the standard IATA baggage allowance code used on a ticket to indicate one free checked bag?

Accepted Answer

1PC

Answer

IATA uses the 'PC' (piece concept) system, so '1PC' indicates one free piece of checked baggage is allowed.

ACC - Airline Customer Service Practice Test