911 Operator Test Medical Pre-Arrival Instructions and Emergency Medical Dispatch 2

Question 1

A caller reports that someone is showing sudden facial drooping on one side, arm weakness, and slurred speech. What condition should the 911 operator suspect?

Accepted Answer

Stroke

Answer

Facial drooping, arm weakness, and speech difficulty are the hallmark signs of a stroke, remembered by the acronym FAST (Face, Arms, Speech, Time).

Question 2

When providing instructions for a conscious adult who is severely choking and cannot cough, speak, or breathe, what should the 911 operator instruct?

Accepted Answer

Perform abdominal thrusts (Heimlich maneuver)

Answer

For a conscious adult with a complete airway obstruction, abdominal thrusts (Heimlich maneuver) are the recommended first intervention.

Question 3

A caller reports an infant under one year old appears unconscious and is not breathing. How should the operator's CPR instructions differ from adult CPR?

Accepted Answer

Use two fingers for compressions and give small gentle puffs of air

Answer

For infants, operators should instruct two-finger compressions and small puffs of air to account for the infant's smaller size and lung capacity.

Question 4

What should a 911 operator do if a medical emergency caller becomes hysterical and cannot follow instructions?

Accepted Answer

Use a calm, firm voice to redirect the caller with simple, short commands

Answer

A calm, authoritative tone with clear, brief commands is proven to help agitated callers focus and comply with life-saving instructions.

Question 5

A caller reports finding someone unresponsive and suspects an opioid overdose. While awaiting EMS, what should the 911 operator advise if naloxone (Narcan) is available on scene?

Accepted Answer

Administer it per directions if the caller knows how, and continue rescue breathing if needed

Answer

If naloxone is available and the caller knows how to use it, operators should encourage its use along with rescue breathing to reverse opioid-induced respiratory depression.

911 Operator Test Practice Test

911 Operator Test Practice Test

911 Operator Test Medical Pre-Arrival Instructions and Emergency Medical Dispatch 2