FREE 911 Operator Test Emergency Call Prioritization Questions and Answers

Question 1

You receive four calls simultaneously. Which of the following situations should be prioritized for immediate dispatch?

Accepted Answer

A caller reporting an active shooter in a crowded public space.

Answer

A caller reporting a convenience store robbery that occurred 20 minutes ago.

Answer

A person reporting their car was stolen from their driveway sometime overnight.

Answer

A report of a non-injury vehicle collision in a parking lot.

Question 2

According to most standardized dispatch protocols, which factor is the most critical in determining the priority of a call?

Accepted Answer

The potential for imminent harm to a person.

Answer

The emotional state of the caller.

Answer

The time of day the call is received.

Answer

The value of the property involved.

Question 3

A caller reports a fistfight between two individuals in a park. During the call, they mention that one person has pulled out a knife. How does this new information affect the call's priority?

Accepted Answer

It significantly elevates the priority of the call.

Answer

It lowers the priority because the fight might end quickly.

Answer

It does not change the priority level.

Answer

It requires waiting for a second caller to verify the weapon.

Question 4

You receive a call from someone reporting a strange odor in their basement, suspecting a gas leak. At the same time, another call comes in about a loud party next door. How should these be prioritized?

Accepted Answer

The suspected gas leak is a higher priority due to the potential for a fire or explosion.

Answer

The loud party is a higher priority because it affects more people.

Answer

Both calls have the same priority level.

Answer

The loud party should be handled first to prevent escalation.

Question 5

Which of the following medical calls would receive the highest priority for dispatch?

Accepted Answer

A child having a severe allergic reaction and difficulty breathing.

Answer

A person with a broken leg after a fall.

Answer

An elderly person who fell and is uninjured but cannot get up.

Answer

A person with a moderate fever and cough.

Question 6

A call comes in reporting a burglary. Which piece of information is most crucial for correctly prioritizing the dispatch response?

Accepted Answer

Whether the burglary is currently in progress.

Answer

The total value of the items stolen.

Answer

The time the homeowner will be back.

Answer

A detailed description of the stolen items.