FREE 911 Operator Test Information Recall and Comprehension Questions and Answers

Question 1

A caller reports a purse snatching, stating: "He was a tall man in his 20s, wearing a red hoodie and blue jeans.
He ran east on Elm Street.
Oh, and he had a very noticeable dragon tattoo on his neck! He was also wearing white sneakers and a black backpack." Which set of details is most critical to broadcast to responding units immediately?

Accepted Answer

Red hoodie, dragon tattoo on neck, and direction of travel (east on Elm).

Answer

Tall, in his 20s, wearing blue jeans and white sneakers.

Answer

He ran east on Elm Street and was carrying a black backpack.

Answer

A man with a dragon tattoo on his neck wearing a black backpack.

Question 2

A highly distressed caller is reporting a medical emergency but is speaking very quickly, making the address difficult to understand. Which of the following is the best technique for the operator to use to comprehend and verify the location?

Accepted Answer

Ask clarifying, structured questions such as, "What is the number on the building?" and "Can you spell the street name for me slowly?"

Answer

Rely solely on the ALI/ANI data, as it is more reliable than a panicked caller's speech.

Answer

Ask the caller to use the phonetic alphabet to spell the street name.

Answer

Tell the caller to calm down first and then repeat the full address.

Question 3

What is the primary purpose of an operator repeating critical information, such as an address or license plate number, back to the caller?

Accepted Answer

To verify that the operator heard and recorded the information correctly, allowing the caller to make corrections.

Answer

To calm the caller by demonstrating that their information is being taken seriously.

Answer

To create a clear, official voice recording of the information for potential legal proceedings.

Answer

To stall for time while waiting for units to be dispatched to the scene.

Question 4

A caller states, "My mother just collapsed. She was complaining that her words were coming out jumbled, her face looks all droopy on one side, and she said she couldn't lift her left arm." The operator should comprehend that these symptoms are most indicative of what medical emergency?

Accepted Answer

A stroke.

Answer

A severe allergic reaction.

Answer

A diabetic emergency.

Answer

A seizure.

Question 5

A caller is reporting a suspicious vehicle and states the license plate is '7-Boy-Adam-Nora-9-1-Victor'. The connection has static. Based on standard phonetic alphabet comprehension, which of the following should be entered into the system?

Accepted Answer

7BAN91V

Answer

7PAV91B

Answer

7DAN91V

Answer

7BAK91P

Question 6

After obtaining the location of the emergency and the primary nature of the call, what is the main goal of asking structured follow-up questions about weapons, suspects, and injuries?

Accepted Answer

To gather additional details that enhance responder safety and improve the effectiveness of the response.

Answer

To determine if the caller is being truthful about the initial report.

Answer

To keep the caller on the line to provide emotional support until help arrives.

Answer

To fulfill a mandatory time requirement for call duration before disconnecting.