911 Operator Test Medical Pre-Arrival Instructions and Emergency Medical Dispatch 2

Question 1

A caller reports that someone is showing sudden facial drooping on one side, arm weakness, and slurred speech. What condition should the 911 operator suspect?

Accepted Answer

Stroke

Answer

Hypoglycemia

Answer

Cardiac arrest

Answer

Severe asthma attack

Question 2

When providing instructions for a conscious adult who is severely choking and cannot cough, speak, or breathe, what should the 911 operator instruct?

Accepted Answer

Perform abdominal thrusts (Heimlich maneuver)

Answer

Perform back blows only until the obstruction clears

Answer

Lay the person flat and begin CPR immediately

Answer

Tell the caller to wait for paramedics to arrive

Question 3

A caller reports an infant under one year old appears unconscious and is not breathing. How should the operator's CPR instructions differ from adult CPR?

Accepted Answer

Use two fingers for compressions and give small gentle puffs of air

Answer

Use only one finger for compressions and give no rescue breaths

Answer

Use full hands and the same compression ratio as adult CPR

Answer

Instruct the caller to perform compressions only, no breaths for infants

Question 4

What should a 911 operator do if a medical emergency caller becomes hysterical and cannot follow instructions?

Accepted Answer

Use a calm, firm voice to redirect the caller with simple, short commands

Answer

Hang up and wait for the caller to call back when calmer

Answer

Transfer the call to a supervisor immediately

Answer

Tell the caller their behavior is preventing help from being provided

Question 5

A caller reports finding someone unresponsive and suspects an opioid overdose. While awaiting EMS, what should the 911 operator advise if naloxone (Narcan) is available on scene?

Accepted Answer

Administer it per directions if the caller knows how, and continue rescue breathing if needed

Answer

Wait for EMS to administer it to avoid any liability

Answer

Only administer it if the person is still breathing

Answer

Give a double dose immediately to ensure effectiveness

Question 6

When a caller reports severe, uncontrolled bleeding, what is the first pre-arrival instruction a 911 operator should give?

Accepted Answer

Apply firm, direct pressure to the wound

Answer

Apply ice to the wound to slow blood flow

Answer

Elevate the limb and give the person water to drink

Answer

Loosen all clothing around the wound site

Question 7

A caller believes someone is having a diabetic emergency and the person is still conscious and able to swallow. What pre-arrival instruction is most appropriate?

Accepted Answer

Offer a sugary drink or food if the person can swallow safely

Answer

Have the person lie flat and avoid all food and drink

Answer

Administer insulin if it is available nearby

Answer

Instruct the caller to induce vomiting to clear any obstruction