911 Operator Test Medical Pre-Arrival Instructions and Emergency Medical Dispatch

Question 1

When a caller reports that someone is unconscious and not breathing, what is the 911 operator's first action?

Accepted Answer

Begin providing CPR instructions immediately

Answer

Dispatch EMS and then gather caller information

Answer

Ask the caller to confirm the address before anything else

Answer

Tell the caller to wait for EMS to arrive

Question 2

When instructing a caller to perform adult CPR chest compressions, what is the correct rate the operator should communicate?

Accepted Answer

100–120 compressions per minute

Answer

60–80 compressions per minute

Answer

80–100 compressions per minute

Answer

120–140 compressions per minute

Question 3

What does 'EMD' stand for in the context of 911 dispatch?

Accepted Answer

Emergency Medical Dispatch

Answer

Emergency Medical Department

Answer

Emergency Management Division

Answer

Enhanced Medical Direction

Question 4

Which of the following is a primary purpose of pre-arrival medical instructions given by a 911 operator?

Accepted Answer

To reduce patient harm while EMS is en route

Answer

To replace the need for paramedics in minor emergencies

Answer

To document the incident for legal records

Answer

To screen calls and decide if dispatch is necessary

Question 5

A caller says an adult is conscious but clutching their chest and sweating heavily. Which condition should the 911 operator prioritize preparing for?

Accepted Answer

Cardiac arrest

Answer

Stroke

Answer

Diabetic emergency

Answer

Severe allergic reaction

Question 6

When providing CPR instructions by phone, where on the sternum should the operator instruct the caller to place their hands?

Accepted Answer

On the lower half of the sternum, above the xiphoid process

Answer

At the very top of the sternum (manubrium)

Answer

Directly over the xiphoid process at the bottom tip

Answer

On the left side of the chest directly over the heart

Question 7

A 911 operator should obtain which piece of information as the absolute first priority when a medical call is received?

Accepted Answer

The exact location of the emergency

Answer

The caller's name and callback number

Answer

The patient's age and medical history

Answer

Whether the patient has health insurance