911 Operator Test 911 Call 5

Question 1

A caller reports a man down in a parking lot but is afraid to approach. What should the operator instruct?

Accepted Answer

Tell the caller to stay at a safe distance, keep the victim in sight, and guide responders

Answer

Keeping the caller at a safe distance while maintaining visual contact ensures their safety and helps direct incoming responders to the exact location.

Question 2

Which piece of information is MOST important when dispatching units to a reported structure fire?

Accepted Answer

Whether the structure is occupied

Answer

Knowing whether the building is occupied determines the urgency of the response and whether a rescue operation is also required.

Question 3

A caller reports that their neighbor is 'acting crazy' but describes no specific threat or crime. What is the appropriate response?

Accepted Answer

Gather more details, determine if there is a safety concern, and dispatch per protocol

Answer

Vague behavioral calls require clarifying questions to determine if a mental health, criminal, or medical response is warranted before dispatching appropriately.

Question 4

When should a 911 operator use 'active listening' techniques during a call?

Accepted Answer

Throughout every call to confirm understanding and keep the caller engaged

Answer

Active listening — including verbal acknowledgment and brief summaries — builds caller trust and ensures accurate information is captured on every call.

Question 5

A caller says someone broke into their car but the suspect is gone. How should this call be prioritized compared to an in-progress burglary?

Accepted Answer

Lower priority because the suspect is no longer present and there is no immediate danger

Answer

A completed crime with no suspect on scene carries lower urgency than an in-progress event, allowing higher-priority calls to receive faster response.

911 Operator Test Practice Test

911 Operator Test Practice Test

911 Operator Test 911 Call 5