911 Operator Test 911 Call 5

Question 1

A caller reports a man down in a parking lot but is afraid to approach. What should the operator instruct?

Accepted Answer

Tell the caller to stay at a safe distance, keep the victim in sight, and guide responders

Answer

Tell the caller to check the victim's pulse themselves

Answer

Advise the caller to go home and wait

Answer

Ask a bystander to take over the call

Question 2

Which piece of information is MOST important when dispatching units to a reported structure fire?

Accepted Answer

Whether the structure is occupied

Answer

The property owner's name

Answer

The color of the building

Answer

The year the building was constructed

Question 3

A caller reports that their neighbor is 'acting crazy' but describes no specific threat or crime. What is the appropriate response?

Accepted Answer

Gather more details, determine if there is a safety concern, and dispatch per protocol

Answer

Refuse the call as a non-emergency

Answer

Immediately send all available units

Answer

Advise the caller to confront the neighbor

Question 4

When should a 911 operator use 'active listening' techniques during a call?

Accepted Answer

Throughout every call to confirm understanding and keep the caller engaged

Answer

Only during medical calls

Answer

Only when the caller is calm

Answer

Only when the call involves a child

Question 5

A caller says someone broke into their car but the suspect is gone. How should this call be prioritized compared to an in-progress burglary?

Accepted Answer

Lower priority because the suspect is no longer present and there is no immediate danger

Answer

Same priority because property crime is always urgent

Answer

Higher priority to secure evidence quickly

Answer

The call should be refused as non-emergency

Question 6

Which of the following best explains why 911 operators should avoid using jargon when giving instructions to callers?

Accepted Answer

Callers may not understand technical terms, leading to confusion or incorrect action

Answer

Jargon is reserved for radio communications only

Answer

Jargon is prohibited by FCC regulations

Answer

Using plain language takes longer and wastes time

Question 7

What is the operator's responsibility once units have been dispatched to a 911 call?

Accepted Answer

Continue to gather information, update units, and monitor the caller until help arrives

Answer

Hang up immediately to free the line

Answer

Transfer the call to the responding unit's radio

Answer

Document the call and move to the next caller without further contact