WMATA WMATA Fare Collection 3

Question 1

When a fare gate malfunctions and a passenger cannot exit the paid area, what is the correct immediate action?

Accepted Answer

Contact the station manager immediately to manually release the gate and document the incident

Answer

Instruct the passenger to step over or around the gate

Answer

Allow all passengers to exit without tapping out until the gate is repaired

Answer

Ask the passenger to wait inside the paid area until maintenance arrives

Question 2

Fare evasion on WMATA can result in which consequence for the offender?

Accepted Answer

A civil citation with a monetary fine

Answer

A verbal warning for all first-time offenders only

Answer

Automatic suspension of riding privileges for 30 days

Answer

Mandatory community service hours

Question 3

What is the primary benefit of registering a SmarTrip card with WMATA?

Accepted Answer

The remaining balance can be transferred to a new card if the original is lost or stolen

Answer

Registered cards are exempt from future fare increases

Answer

Registered cardholders receive bonus value added each month

Answer

Registration provides unlimited free transfers between all WMATA services

Question 4

What does WMATA's fare payment policy require before a customer enters the paid zone on Metrorail?

Accepted Answer

Customers must have sufficient fare value loaded on their SmarTrip card before entering the paid zone

Answer

Customers may pay upon exit only if they show identification

Answer

Customers may board on the honor system and settle payment at a later date

Answer

Customers pay one flat fee per day regardless of how many trips they take

Question 5

How does the WMATA SmarTrip system handle a situation where a customer's balance is too low to pay the full exit fare on Metrorail?

Accepted Answer

WMATA allows a negative balance so the passenger can exit, which must be repaid before the next trip entry

Answer

The gate remains locked and the customer cannot exit until the balance is added

Answer

The station manager is automatically alerted to collect cash payment

Answer

The card is permanently suspended until the customer visits a customer service center

Question 6

Which statement correctly describes WMATA's Senior and Disabled Reduced Fare program?

Accepted Answer

Eligible customers pay half the regular fare on Metrorail and Metrobus

Answer

It provides a 25% discount on Metrorail fares at all times

Answer

The program applies only to Metrobus routes and not Metrorail

Answer

Qualifying customers must reapply for reduced fare eligibility every month

Question 7

What information should a WMATA station employee verify before directing a customer to the reduced fare gate?

Accepted Answer

That the customer possesses a valid WMATA-issued Reduced Fare SmarTrip card or approved Medicare card

Answer

The customer's residential address and proof of DC residency

Answer

A doctor's note confirming the customer's disability status

Answer

That the customer is a registered WMATA loyalty program member