WMATA WMATA Fare Collection 2

Question 1

What constitutes fare evasion on WMATA?

Accepted Answer

Entering or exiting the paid zone without paying the required fare

Answer

Riding with a SmarTrip card registered to another person

Answer

Traveling during restricted hours without special authorization

Answer

Failing to present a photo ID when requested by Metro Transit Police

Question 2

When a customer's SmarTrip card is declined at a Metrorail fare gate, what is the correct procedure for a station employee?

Accepted Answer

Direct the customer to an Add Value machine or the station manager's kiosk for assistance

Answer

Allow the customer to pass through at no charge

Answer

Confiscate the card and issue a temporary replacement

Answer

Contact WMATA customer service on the customer's behalf immediately

Question 3

Which statement about WMATA SmarTrip cards is accurate?

Accepted Answer

SmarTrip cards can be used on Metrorail, Metrobus, and Metro-operated parking facilities

Answer

SmarTrip cards expire after one year of inactivity

Answer

SmarTrip cards are only valid on Metrorail and cannot be used on Metrobus

Answer

SmarTrip cards are single-use and must be replaced after each trip

Question 4

Children under what age ride WMATA Metrorail for free when accompanied by a fare-paying adult?

Accepted Answer

5 years old

Answer

3 years old

Answer

7 years old

Answer

10 years old

Question 5

What paratransit service does WMATA operate for customers who are unable to use fixed-route rail and bus services?

Accepted Answer

MetroAccess

Answer

Metro Flex

Answer

Metro Connect

Answer

ADA Shuttle Service

Question 6

What should a station agent do when a customer reports being charged an incorrect Metrorail fare?

Accepted Answer

Direct the customer to file a claim through WMATA's official customer service channels

Answer

Issue an immediate cash refund from the station fund

Answer

Dismiss the complaint because the automated fare system is infallible

Answer

Allow the customer to ride free for the remainder of the day as compensation

Question 7

Where can WMATA customers add value to their SmarTrip cards?

Accepted Answer

At fare vending machines in stations, via the SmarTrip app or website, or at select retail locations

Answer

Only at the station manager's kiosk during staffed hours

Answer

Only through the SmarTrip website on weekday business hours

Answer

Only at WMATA administrative offices