WMATA WMATA Station Operations 3

Question 1

What is the purpose of WMATA's Customer Emergency Assistance Protocol (CEAP)?

Accepted Answer

To provide guidance for assisting customers with disabilities during emergencies

Answer

CEAP provides station staff with procedures for safely evacuating and assisting customers with disabilities during emergencies.

Question 2

What should a Station Manager do if the SmarTrip fare gate system fails?

Accepted Answer

Notify ROCC and follow emergency fare collection procedures

Answer

Fare gate failures require ROCC notification and implementation of the emergency fare collection backup procedures.

Question 3

What log must WMATA Station Managers maintain throughout their shift?

Accepted Answer

Station log documenting events and incidents

Answer

Station Managers are required to maintain a shift station log documenting all notable events, incidents, and equipment issues.

Question 4

During a power outage, which lighting system activates in WMATA stations?

Accepted Answer

Emergency battery-powered lighting

Answer

WMATA stations are equipped with emergency battery-powered lighting that activates automatically during power outages.

Question 5

What is the WMATA Lost and Found policy regarding items left on trains or stations?

Accepted Answer

Items are held for 30 days at the Metro Lost and Found office

Answer

WMATA holds lost items for 30 days at the Lost and Found office located at Metro Center.

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