WMATA WMATA Station Operations 3

Question 1

What is the purpose of WMATA's Customer Emergency Assistance Protocol (CEAP)?

Accepted Answer

To provide guidance for assisting customers with disabilities during emergencies

Answer

To train new hires

Answer

To process refunds

Answer

To track lost items

Question 2

What should a Station Manager do if the SmarTrip fare gate system fails?

Accepted Answer

Notify ROCC and follow emergency fare collection procedures

Answer

Allow free entry to all passengers

Answer

Lock the gates and close the station

Answer

Call a technician and wait

Question 3

What log must WMATA Station Managers maintain throughout their shift?

Accepted Answer

Station log documenting events and incidents

Answer

Employee time log

Answer

Passenger count log

Answer

Equipment purchase log

Question 4

During a power outage, which lighting system activates in WMATA stations?

Accepted Answer

Emergency battery-powered lighting

Answer

No lighting activates

Answer

Portable flashlights only

Answer

Exterior streetlights only

Question 5

What is the WMATA Lost and Found policy regarding items left on trains or stations?

Accepted Answer

Items are held for 30 days at the Metro Lost and Found office

Answer

Items are discarded after 24 hours

Answer

Items are given to station staff

Answer

Items are turned over to Metro Transit Police immediately

Question 6

A WMATA station manager notices a wet floor near the entrance. What is the correct response?

Accepted Answer

Place wet floor signs and notify maintenance

Answer

Mop it yourself immediately

Answer

Ignore it if it's raining outside

Answer

Close the station entrance